Complaints & Contact
Last reviewed: 11 September 2026 · Version 1.0
Shays Media aims to deal with concerns clearly and fairly.
General enquiries
Existing client matters
Billing and accounts
Formal cancellation notices should follow the cancellation terms in the applicable client agreement.
Privacy and data rights
Making a complaint
If you want to make a complaint about Shays Media’s service, email hello@shaysmedia.co.uk with:
- your name;
- business name, if relevant;
- a clear description of the issue;
- relevant dates or correspondence;
- what you would like Shays Media to consider or resolve.
Do not send passwords, payment-card details or unnecessary sensitive personal information.
We will acknowledge and review your concern promptly, explain any next steps, and provide a substantive response as soon as reasonably practicable.
Privacy complaints
If your concern relates to how personal information has been handled, contact privacy@shaysmedia.co.uk.
Where applicable, individuals may also have the right to complain to the UK Information Commissioner’s Office.
Platform complaints
Shays Media cannot overturn OpenAI advertiser, campaign, policy or delivery decisions. Where a concern relates to an OpenAI decision, Shays Media can explain the information available to it and, where appropriate, help a client follow the relevant platform review/support process.
Business details
Shays Media is operated by Joanne Wells, trading as Shays Media.
Website: shaysmedia.co.uk